Insurance Claims

Are you confused?

 

If you are thinking of calling your insurer or have done so already and are still unsure about the process, then help is at hand. We are experienced in the insurance contracting and claim industry, regularly being appointed by insurers, loss adjusters and brokers to help resolve claims.

We understand the processes, the terminology and the complexities associated with insurance claims and payments.

Upon conclusion of every job we will write up and email you our report with photos, videos and sketches, you can submit this to your insurer to help support your claim. We have written hundreds of reports, which are usually accepted by insurers as evidence to validate a claim and they will usually pay out upon receipt of the report.

Septic Tank Insurance
Insurance Claims Water Leak Detection
“We are very experienced in the insurance contracting and claim industry, regularly being appointed by insurers, loss adjusters and brokers to help resolve claims.”

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Trace and Access Cover

This is the industry term used to describe insurance cover for leak detection work.

It will be a separate clause in your policy and in general terms will cover you up to £5,000 to find the cause of your water leak.

Insurers will not usually pay for the cost of the actual repair to the pipe but will pay for all the work associated in finding it and making good any damage caused in the process of finding it.

If your property has suffered water damage as a result of the leak the cover for this internal damage will be covered by a different part of the policy under ‘Escape of Water’ and the policy limits for this will be more generous.

Sometimes your insurer will say you have to find the the leak first and then they will confirm liability, this doesn’t mean you don’t have cover, it merely transfers the risk to you the policyholder to ‘find the evidence’ before the insurer will commit to cover the costs.

The Costs of Making a Claim

We understand that insurers are not always quick to pay when you make a trace and access claim, if this is a concern then speak to us first, we usually require payment within 7 days, in certain circumstances we are willing to negotiate a reasonable period for your claim to be paid before you pay us.

Don’t forget your excess, this is the first part of any claim you are required to contribute towards, this is usually anywhere from £50 – £250.

 

Whatever your situation, call us now to discuss how we can help you.

Need a Quote or a Callout?

Highly recommend. Very professional, knowledgeable and highly skilled.

Highly recommend. Very professional, knowledgeable and highly skilled.
From start to finish a very good understanding of our needs. Found and repaired a mains leak under driveway. Very happy with complete service. Great guys.

Stuart C

(July 2020 - Google Review)

Water Loss Solutions
5
2020-08-28T10:25:42+01:00

Stuart C

(July 2020 - Google Review)

Highly recommend. Very professional, knowledgeable and highly skilled. From start to finish a very good understanding of our needs. Found and repaired a mains leak under driveway. Very happy with complete service. Great guys.

I would have no hesitation in recommending this company.

I cannot praise Nick enough for the work he did on my property.
His professionalism and attention to detail was excellent. I would have no hesitation in recommending this company.

Pam Gilroy

(June 2020 - Google Review)

Water Loss Solutions
5
2020-08-28T10:31:33+01:00

Pam Gilroy

(June 2020 - Google Review)

I cannot praise Nick enough for the work he did on my property. His professionalism and attention to detail was excellent. I would have no hesitation in recommending this company.

Friendly staff, reliable service and not too pricey either. Could not recommend them enough!

I had almost lost hope of sorting the damp problem in my guest room. Lots of failed attempts with various companies, lots of sleepless nights. After some research, I found Water Loss Solutions, made an appointment and after the engineer arrived, he identified and fixed the issue within an hour. Friendly staff, reliable service and not too pricey either. Could not recommend them enough!

Alice Watson

(March 2020 - Google Review)

Water Loss Solutions
5
2020-08-28T10:34:47+01:00

Alice Watson

(March 2020 - Google Review)

I had almost lost hope of sorting the damp problem in my guest room. Lots of failed attempts with various companies, lots of sleepless nights. After some research, I found Water Loss Solutions, made an appointment and after the engineer arrived, he identified and fixed the issue within an hour. Friendly staff, reliable service and not too pricey either. Could not recommend them enough!

I would not hesitate in recommending WLS.

Thanks to Lorraine in the office and Nick the Engineer who attended the property. Both very polite and very knowledgeable. The pinhole leak in the underfloor CH pipe was found by using Tracer Gas.

I would not hesitate in recommending WLS.

John Mclennan

(Sept 2019)

Water Loss Solutions
5
2020-08-28T10:38:25+01:00

John Mclennan

(Sept 2019)

Thanks to Lorraine in the office and Nick the Engineer who attended the property. Both very polite and very knowledgeable. The pinhole leak in the underfloor CH pipe was found by using Tracer Gas. I would not hesitate in recommending WLS.

Water loss solutions were out for less than two hours and located two separate leaks, amazing!!!

I had water loss solutions out to locate a leak in my flat as part of an insurance claim. They were the second company to attend after the first were here all day and unable to locate the leak. Water loss solutions were out for less than two hours and located two separate leaks, amazing!!! The staff member who attended was brilliant, very friendly and very knowledgeable. Would recommend to anyone. Thank you again water loss solutions, amazing job.

Stubble McCoil

(Sept 2019 - Google Review)

Water Loss Solutions
5
2020-08-28T10:39:53+01:00

Stubble McCoil

(Sept 2019 - Google Review)

I had water loss solutions out to locate a leak in my flat as part of an insurance claim. They were the second company to attend after the first were here all day and unable to locate the leak. Water loss solutions were out for less than two hours and located two separate leaks, amazing!!! The staff member who attended was brilliant, very friendly and very knowledgeable. Would recommend to anyone. Thank you again water loss solutions, amazing job.

From start to finish they made the process stress free

Could not fault the company in anyway, from start to finish they made the process stress free. The team who attended were amazing and really can't thank them enough. Would have no issue to recommend water loss to anyone.

Stuart Mitchell

(Sept 2019 - Google Review)

Water Loss Solutions
5
2020-08-28T10:41:55+01:00

Stuart Mitchell

(Sept 2019 - Google Review)

Could not fault the company in anyway, from start to finish they made the process stress free. The team who attended were amazing and really can't thank them enough. Would have no issue to recommend water loss to anyone.

A first class job and no complaints. Thanks again.

I am happy to say that the trace and access / repair was undertaken very professionally by the two technicians involved. A first class job and no complaints. Thanks again.

Patricia Wilson

(Aug 2019 - Google Review)

Water Loss Solutions
5
2020-08-28T10:43:14+01:00

Patricia Wilson

(Aug 2019 - Google Review)

I am happy to say that the trace and access / repair was undertaken very professionally by the two technicians involved. A first class job and no complaints. Thanks again.

Water Loss Solutions highly recommend

Water Loss Solutions highly recommend. Found a leak on my central heating system, new boiler was losing pressure every day it was a hard to find leak but engineer persevered and found it and fixed it no more drop in pressure. Not a lot of mess just the loss of one kitchen tile. Brill job.

Dianne Vasey

(5th March 2019)

Water Loss Solutions
5
2020-08-21T07:53:28+01:00

Dianne Vasey

(5th March 2019)

Water Loss Solutions highly recommend. Found a leak on my central heating system, new boiler was losing pressure every day it was a hard to find leak but engineer persevered and found it and fixed it no more drop in pressure. Not a lot of mess just the loss of one kitchen tile. Brill job.
5
8
Water Loss Solutions